Position: Online Administrator/ Online Customer Service Advisor
Employment type: Permanent
Location: Remote with 2 days per month in our Stafford or London office
Working hours: 37.5 hours per week
Salary – Up to £23,500
TopCashback is the world’s most generous cashback company. Having been established in the UK in 2005, we are now the UK market leader in cashback & affiliate marketing, and still growing rapidly. TopCashback has previously featured as one of the fastest-growing private companies in the UK for 3 consecutive years by the Sunday Times Virgin Fast Track 100 and has been awarded Cashback Site of the year 2016, 2017, 2019 and 2020. We have 6 sites all over the world, including the UK, the US, China, Russia and Germany. Our worldwide membership is in excess of 20 million. It is an excellent opportunity to develop yourself as a retail expert working with TopCashback partnership -more than 5000 merchants.
A truly exciting opportunity for a Native level German speaker to get onboard at the ‘just-launched’ stage of our European expansion plans. We are seeking someone with a roll your sleeves up attitude who genuinely does what is needed even if its outside the main role to really help to drive our growth in a newest market.
You will be responsible for communicating with our German members online, keeping them up to date and providing information about their account, transactions, or payment information. This is done through our Backoffice, various social media platforms and e-mails.
We will provide all the training you will need helping you work in a timely manner and demonstrate good problem solving and customer service skills. And bonus, this is all done online, we are not a call center environment.
At TopCashback, since we began, we have been committed to building a fair, diverse and inclusive company. We believe that diversity and nurturing a culture where we can all be our true selves at work, makes us stronger as a business. We celebrate differences and foster a fair and equal environment for us all to flourish in. After all, we spend most of our time together.