Online Customer Service Advisor Temporary

TopCashback is the UK’s most generous cashback website. Having been established in 2005, we are now the market leaders in cashback and still growing rapidly. TopCashback has previously featured as one of the fastest growing private companies in the UK for 3 consecutive years by the Sunday Times Virgin Fast Track 100 and has recently been awarded Cashback Site of the year 2016 and 2017.

The UK site currently has more than 6 million members and growing. TopCashback is an ethical company and lives by the motto “do as you would be done by”. We extend this way of operating to all of our members, brands and partners as one of our core values.

The Role
You will be responsible for communicating with members online, keeping them up to date and providing information about their account, transactions or payment information. This is all done over various social media platforms and email.

We will provide all the training you will need helping you work in a timely manner and demonstrate good problem solving and customer service skills. And bonus, this is all done online, we are not a call center environment.

Key Responsibilities

• Responding to customer support queries through social media sites and email
• Taking responsibility for all received queries
• Troubleshooting all queries using a logical approach
• Working to the set service levels and KPIs
• Recognising any issues and alerting the line managers
• Delivering excellent levels of customer service at all times.

Required Skills

• Excellent grammar and written communication skills
• Good problem solving and analytical skills
• Professional and hard working
• Self-motivated and able to work under their own initiative
• Well organised with the ability to prioritise work load and deadlines
• Good IT skills and attention to detail

This is a 6 month fixed term contract position.

Working schedules –

Monday – Friday 9am-5.30pm

Salary – £9ph