Online Customer Service Advisor Permanent

Position: Online Customer Service Advisor

Employment type: Permanent

Working hours: 37.5 hours per week

Salary: £9 per hour

Due to company growth we are expanding and growing our Customer Service Team at Stafford HQ. It’s a great time to join the business as we head for our busiest year yet! There are multiple roles available with varied fixed shift patterns, we are open to hearing from applicants seeking permanent part time work who could form part of a job share.

The Role

You will be responsible for communicating with members online, keeping them up to date and providing information about their account, transactions or payment information. This is all done over various social media platforms and email.

We will provide all the training you will need helping you work in a timely manner and demonstrate good problem solving and customer service skills. And bonus, this is all done online, we are not a call center environment.

Key Responsibilities

• Responding to customer support queries through social media sites and email
• Taking responsibility for all received queries
• Troubleshooting all queries using a logical approach
• Working to the set service levels and KPIs
• Recognising any issues and alerting the line managers
• Delivering excellent levels of customer service at all times.

Required Skills

• Excellent grammar and written communication skills
• Good problem solving and analytical skills
• Professional and hard working
• Self-motivated and able to work under their own initiative
• Well organised with the ability to prioritise work load and deadlines
• Good IT skills and attention to detail

The company

TopCashback is the UK’s most generous cashback website. Having been established in 2005, we are now the market leaders in cashback and still growing rapidly. TopCashback has previously featured as one of the fastest growing private companies in the UK for 3 consecutive years by the Sunday Times Virgin Fast Track 100 and has recently been awarded Cashback Site of the year 2016 and 2017.

The UK site currently has more than 10 million members and growing. TopCashback is an ethical company and lives by the motto “do as you would be done by”. We extend this way of operating to all of our members, brands and partners as one of our core values.

The following fixed work schedules are up for grabs:

 Monday – Friday core hours (9am-5.30pm)

Tuesday – Saturday  (Late shifts apply on 3 weekdays only)

Sunday – Thursday  (Late shift apply on 3 weekdays only)

Weekend shift with Monday & Tuesday off

Weekend shift with Tuesday & Wednesday off

Weekend shift with Wednesday & Thursday off

Weekend shift with Thursday & Friday off

*late shift: 11.30am-8pm

*Saturdays: 8am-4.30pm

*Core hours: 9am-5.30pm

*weekend shift: core hours apply with the exception of Saturdays

Benefits

• 23 days Holiday including your Birthday off & 2 Duvet days (Plus loyalty holidays & ability to purchase extra holiday)
• Life Insurance, Income protection, health cash plan and enhanced maternity/paternity
• Great working environment with relaxed dress code, Table Tennis Tables, Pool Table, X-box room
• Free Yoga/Zumba/5-a-side football plus discounted gym membership
• Good transport links, free parking plus support for public transport users
• Monthly company Pizza meeting, 2 annual company-wide social events, and team meals
• Charity fundraising events & annual in-house team building “Hummingbird Games”
• Cycle to work scheme and employee assist program
• TopCashBack plus membership (plus 2 for friends and family)
• Growing Company with a global footprint and a family feel offering great career prospects