Position: Online Customer Service Advisor
Employment type: Permanent
Working hours: 37.5 hours per week
Salary: £9 per hour
Due to company growth we are expanding and growing our Customer Service Team at Stafford HQ. It’s a great time to join the business as we head for our busiest year yet! There are multiple roles available with varied fixed shift patterns, we are open to hearing from applicants seeking permanent part time work who could form part of a job share.
You will be responsible for communicating with members online, keeping them up to date and providing information about their account, transactions or payment information. This is all done over various social media platforms and email.
We will provide all the training you will need helping you work in a timely manner and demonstrate good problem solving and customer service skills. And bonus, this is all done online, we are not a call center environment.
TopCashback is the UK’s most generous cashback website. Having been established in 2005, we are now the market leaders in cashback and still growing rapidly. TopCashback has previously featured as one of the fastest growing private companies in the UK for 3 consecutive years by the Sunday Times Virgin Fast Track 100 and has recently been awarded Cashback Site of the year 2016 and 2017.
The UK site currently has more than 10 million members and growing. TopCashback is an ethical company and lives by the motto “do as you would be done by”. We extend this way of operating to all of our members, brands and partners as one of our core values.
The following fixed work schedules are up for grabs:
Monday – Friday core hours (9am-5.30pm)
Tuesday – Saturday (Late shifts apply on 3 weekdays only)
Sunday – Thursday (Late shift apply on 3 weekdays only)
Weekend shift with Monday & Tuesday off
Weekend shift with Tuesday & Wednesday off
Weekend shift with Wednesday & Thursday off
Weekend shift with Thursday & Friday off
*late shift: 11.30am-8pm
*Core hours: 9am-5.30pm
*weekend shift: core hours apply with the exception of Saturdays