Online Customer Service Advisor Temporary

Position: Online Customer Service Advisor

Employment type: 12 month FTC

Working hours: 37.5 hours per week – Wednesday-Sunday 9am-5.30pm

Salary: £9.90 per hour (Real Living Wage)

Remote working on weekends

About Us

TopCashback is the World’s most generous cashback company. Having been established in the UK in 2005, we are now the UK market leaders in cashback and still growing rapidly. TopCashback has previously featured as one of the fastest growing private companies in the UK for 3 consecutive years by the Sunday Times Virgin Fast Track 100 and has been awarded Cashback Site of the year 2016, 2017, 2019 and 2020.

Our worldwide membership is in excess of 20 million and growing. TopCashback is an ethical company and lives by the motto “do as you would be done by”. We extend this way of operating to all of our members, merchants and partners as one of our core values.

The Role

You will be responsible for communicating with members online, keeping them up to date and providing information about their account, transactions or payment information. This is all done over various social media platforms and email.

We will provide all the training you will need helping you work in a timely manner and demonstrate good problem solving and customer service skills. And bonus, this is all done online, we are not a call center environment.

Key Responsibilities

• Responding to customer support queries through social media sites and email
• Taking responsibility for all received queries
• Troubleshooting all queries using a logical approach
• Working to the set service levels and KPIs
• Recognising any issues and alerting the line managers
• Delivering excellent levels of customer service at all times.

Required Skills

• Excellent grammar and written communication skills
• Good problem solving and analytical skills
• Professional and hard working
• Self-motivated and able to work under their own initiative
• Well organised with the ability to prioritise workload and deadlines
• Good IT skills and attention to detail

 Benefits:

• 23 days Holiday including your Birthday off & 2 Duvet days (Plus loyalty holidays & ability to purchase extra holiday)
• Life Insurance, Income protection, health cash plan and enhanced maternity/paternity
• Contributory pension scheme
• Extensive training menu and e-learning library available to all employees
• Great working environment with relaxed dress code, Table Tennis Tables, Pool Table, Air hockey, breakout areas with games machines
• Growing Company with a global footprint and a family feel offering great career prospects

At TopCashback, since we began, we have been committed to building a fair, diverse and inclusive company. We believe that diversity and nurturing a culture where we can all be our true selves at work makes us stronger as a business. We celebrate differences and foster a fair and equal environment for us all to flourish in. After all, we spend most of our time together. With fairness at heart, we‘re committed to being an equal opportunity employer regardless of race, ethnicity, gender, sexuality, religion, disability, nationality, age or similar. Whoever you are, whatever walk of life you are from, we’ll welcome you to our TopCashback family.